Delivery & Returns

Delivery

We aim to post all standard orders as soon as possible after receiving them unless there are exceptional circumstances. If you require the item urgently, please contact us to indicate this and we will try to facilitate early despatch if possible. All deliveries are normally by An Post though couriers may be used if necessary. Any additional charges that may arise for customs clearance must be paid by you (the buyer). We reserve the right not to post items where we believe the address or method of payment is not secure or where there is a high risk of damage. The shipping costs are calculated at checkout. Please email us if you have any questions or queries meadowandhide@gmail.com .

Returns policy

In the event that you are not entirely satisfied with your purchase from us, you can exchange your items for alternative products or receive a refund. Please note that your refund will include your initial postage costs but not the postage costs required for you to post the return back to us. To request a return or exchange, please email us at meadowandhide@gmail.com with your name and order information and then we will advise you about the next stage.

In accordance with current legislation, you have the right to cancel your order and sales contract with us within 14 calendar days, which starts from the day after you have received your items.  Your right to a refund for your purchases will expire after these 14 calendar days but you could be offered an exchange at our discretion. Please return your purchase no later than 14 days after you have cancelled your order.

Refunds will only be processed if the goods are in perfect condition for re-sale, and will be issued within 14 days of receiving the goods. We will send you an email to confirm that the refund has taken place and make the refund using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. If you would like to exchange your items, we will refund or charge for any difference between the price of the goods purchased. In the unlikely event that you feel that the item you have received is faulty, please send the item back to us using this returns procedure. Please note that natural variations in leather (including colour differences, scars, or grain variations) and the variations arising from each item being individually hand-made are not considered faults and do not qualify as defective goods. If we agree the item is faulty, we will provide you with a refund or exchange and a refund for all postage costs. We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods. If you made a mistake on your order or simply wish to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Please email us as soon as possible to request the cancellation.